Welcome to Clean Stream (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact us, or use our cleaning services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Personal information may include:
- Full name
- Email address
- Phone number
- Home or business address
- Billing information
- Service preferences
- Communications and inquiries submitted through our website, email, or phone
Non-Personal Information
We may automatically collect certain information when you visit our website, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Pages viewed and time spent on the website
2. How We Collect Information
We collect information through:
- Contact forms
- Service booking requests
- Email communications
- Phone calls
- Customer support interactions
- Website analytics tools
- Cookies and similar technologies
3. How We Use Your Information
We may use your information to:
- Provide cleaning services
- Process bookings and appointments
- Communicate regarding services and inquiries
- Send appointment reminders and service updates
- Improve our website and customer experience
- Process payments and invoices
- Respond to customer support requests
- Comply with legal obligations
- Prevent fraud and unauthorized activities
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Enhance user experience
You may choose to disable cookies through your browser settings; however, certain website features may not function properly.
5. Disclosure of Information
We do not sell or rent your personal information.
We may disclose information to:
- Employees and contractors who require access to perform services
- Payment processors
- Technology and hosting providers
- Professional advisors
- Government authorities when required by law
All third parties are expected to maintain appropriate confidentiality and security measures.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
When information is no longer required, it will be securely deleted or anonymized.
8. Your Privacy Rights
Depending on applicable laws, you may have rights to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where applicable
- Inquire about how your information is used
To exercise these rights, please contact us using the information below.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
10. Children’s Privacy
Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
Your continued use of our website or services following any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Clean Stream
Phone: +1 (647) 330 3905
Email: contact@cleanstream.ca