General Questions
What services does Clean Stream provide?
Clean Stream offers professional residential and commercial cleaning services. Our services may include regular house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, post-construction cleaning, and customized cleaning solutions tailored to your needs.
Which areas do you serve?
We proudly serve customers throughout our service areas in Canada. Contact us to confirm whether we provide services in your location.
Are your cleaners trained and insured?
Yes. Our cleaning professionals are trained to provide high-quality cleaning services and follow professional cleaning procedures. We maintain appropriate business insurance for added peace of mind.
Do I need to be home during the cleaning?
No. Many customers provide access instructions in advance. However, you are welcome to be present during the service if you prefer.
Do you bring your own cleaning supplies and equipment?
Yes. Our team arrives with the necessary cleaning products and equipment required to perform the service unless otherwise arranged.
Booking & Scheduling
How do I book a cleaning service?
You can book a service by contacting us by phone, email, or through our website contact form. Our team will help you schedule a convenient appointment.
How far in advance should I book?
We recommend booking as early as possible to secure your preferred date and time. However, we will do our best to accommodate last-minute requests when availability permits.
Can I schedule recurring cleaning services?
Yes. We offer recurring cleaning schedules including weekly, bi-weekly, monthly, and customized service plans.
Can I reschedule my appointment?
Yes. If you need to reschedule, please contact us as soon as possible. We will make every effort to arrange a new appointment time that works for you.
What happens if I need to cancel my appointment?
Please provide reasonable notice if you need to cancel. Cancellation policies may vary depending on the service booked and notice provided.
Pricing & Payments
How much do your cleaning services cost?
Pricing depends on factors such as property size, condition, type of cleaning service, and any special requirements. Contact us for a customized quote.
Do you offer free estimates?
Yes. We provide free estimates for residential and commercial cleaning services.
Are there any hidden fees?
No. We strive to provide transparent pricing. If additional work is required beyond the original scope, we will discuss any pricing adjustments before proceeding whenever possible.
What payment methods do you accept?
We accept various payment methods. Contact us for details regarding available payment options.
Do you require a deposit?
Certain services may require a deposit at the time of booking. Any deposit requirements will be communicated in advance.
Residential Cleaning
What is included in a standard house cleaning?
A standard cleaning typically includes dusting, vacuuming, mopping floors, cleaning bathrooms, kitchen surface cleaning, wiping accessible surfaces, and general tidying.
What is the difference between standard cleaning and deep cleaning?
Deep cleaning includes more detailed attention to areas that are not typically covered during routine cleaning, such as baseboards, detailed bathroom cleaning, buildup removal, and other hard-to-reach areas.
Do you offer move-in or move-out cleaning?
Yes. We provide comprehensive move-in and move-out cleaning services to help prepare properties for new occupants.
Can you clean inside appliances?
Yes. Cleaning inside ovens, refrigerators, and other appliances may be available as an add-on service. Please discuss your requirements when booking.
Commercial Cleaning
Do you provide office cleaning services?
Yes. We offer professional office and commercial cleaning services designed to maintain clean and productive work environments.
Can cleaning be scheduled outside business hours?
Absolutely. We can arrange cleaning services during evenings, weekends, or other times that minimize disruption to your business operations.
Do you provide customized cleaning plans for businesses?
Yes. We create customized cleaning schedules and service plans based on your facility’s needs and frequency requirements.
Cleaning Products & Safety
Do you use environmentally friendly cleaning products?
We strive to use effective and responsible cleaning products whenever possible. Eco-friendly options may be available upon request.
Are your cleaning products safe for children and pets?
We use cleaning products according to manufacturer guidelines. If you have specific concerns regarding children, pets, or allergies, please let us know before your appointment.
Can I request specific cleaning products?
Yes. We will do our best to accommodate reasonable requests for specific products or cleaning preferences.
Satisfaction & Support
What if I am not satisfied with the cleaning service?
Customer satisfaction is important to us. If you are not satisfied, please contact us within 24–48 hours of service completion, and we will review the situation and work toward a reasonable solution.
What should I do before the cleaning team arrives?
While not required, removing clutter, securing valuables, and providing clear access to the areas being cleaned can help us deliver the most efficient service possible.
How can I contact Clean Stream?
You can reach us using the following contact information:
Phone: +1 (647) 330 3905
Email: contact@cleanstream.ca
Our team will be happy to answer your questions and assist with scheduling your cleaning service.